Privacy Policy

 

This Privacy Policy is intended to inform you how AirCare Bulgaria Ltd. (hereinafter referred to as “AirCare”, “we” or “our website”) collects, uses, stores and protects your personal data when you use the website www.aircare.bg.

We are committed to protecting your privacy and process your personal data in good faith, lawfully and transparently, in accordance with the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679), the Personal Data Protection Act and other applicable legislation.

  1. What personal data we collect

When you use our website, including when you register, place an order or contact us, we may collect the following categories of data:

  • First and last name;
  • Email address and telephone number;
  • Delivery and billing address;
  • Payment details (processed through third parties);
  • Information about your use of the website: IP address, device and browser type, cookies, actions on the website (via Google Analytics and Facebook Pixel);
  • Data provided voluntarily through contact forms or by email.
  1. Legal grounds for processing

 

Your personal data is processed on the following grounds:

  • Need to perform a contract (e.g. order processing);
  • Legal obligation (e.g. tax and accounting reporting);
  • Explicit consent (e.g. for marketing communications);
  • Legitimate interest (e.g. protection of our rights and interests).
  1. Sharing data with third parties

Your data may be shared with the following categories of recipients:

  • Payment operators (e.g. Stripe, Apple Pay, Google Pay);
  • Courier service providers (Speedy, Econt, etc.);
  • Accounting and legal advisors;
  • Marketing and analytics service providers (Google, Meta);
  • Government authorities, when required by law.

We have concluded personal data protection agreements with all third parties where required by law.

  1. Data retention period

We store your personal data for periods determined by the purposes of processing or applicable legislation:

  • Order data – up to 10 years in accordance with the Accounting Act;
  • Contact and service data – up to 5 years from last activity;
  • Data for marketing purposes – until consent is withdrawn;
  • Cookie data – according to their lifecycle (up to 26 months).
  1. Your rights

Under the GDPR, you have the right to:

  • access the personal data stored;
  • to correct and update it;
  • to erasure (“right to be forgotten”);
  • restrict processing;
  • object to processing;
  • data portability;
  • withdrawal of consent at any time.

You can exercise your rights by contacting us at: office@aircare.bg

If you believe that your rights have been violated, you have the right to lodge a complaint with the Personal Data Protection Commission.

  1. Information security

We implement technical and organisational measures to protect your personal data from unauthorised access, loss or misuse. We use encrypted connections (SSL), restricted access to data and regularly review the security of our systems.

  1. Changes to the Policy

We reserve the right to change this Policy for improvement or in case of changes in legislation. In case of significant changes, we will notify you by email or a message on the website.

Last update: 01.08.2025